ChatComm Opens its Doors For Dunwoody Residents

Residents and businesses in Dunwoody are invited to a behind-the-scenes look at the city’s new 911 communications services provider during an open house on Wednesday, Sept. 28.

Beginning Oct. 3, the City of Dunwoody will join the cities of Sandy Springs and Johns Creek in their joint 911 center known as the Chattahoochee River 911 Authority or ChatComm.

"With the transition to ChatComm, Dunwoody ensures a high level of service for our citizens while limiting our expenses to a fixed fee," said Mayor Ken Wright, in a press release from the city. "Moving to ChatComm solidifies a vital part of Dunwoody’s public safety efforts by improving our 911 communication services."

Based on an Intergovernmental Agreement (IGA) signed earlier this year, ChatComm will answer and dispatch Dunwoody’s police emergency calls. Performance standards in the IGA stipulate that at least 90 percent of 911 calls be answered within 10 seconds and at least 90 percent of calls be processed for dispatch within 60 seconds, the city said in a release.

ChatComm dispatches emergency calls for Sandy Springs and Johns Creek police including fire departments and the Rural Metro Ambulance services for Sandy Springs. In 2010, ChatComm received more than 110,000 911 calls and dispatched to 114,122 incidents.